Returns & Revocation
Returns & Revocation instruction
You have the right to revoke your contractual declaration/order in text form (e.g. letter, fax, e-mail) without stating reasons or - if the goods are handed over to you before the deadline expires - by returning the goods. The period of revocation is fourteen days from the day on which you or a third party appointed by you (who is not the carrier) received the last goods.
Timely dispatch of the revocation or the product(s) is sufficient to comply with the revocation period. The revocation is to be sent by means of a clear declaration (e.g. a letter sent by post, by fax or e-mail) to the following address:
göldo music gmbh
Fax: +49 (0) 511-8669966-9
If you cancel the entire contract, we will refund all payments we have received from you immediately and at the latest within 30 days from the day we receive notification of your cancellation.
We may refuse to refund until we have received the products back or until you have provided proof that you have returned the goods. You must return or hand over the goods to us immediately and in any case at the latest within fourteen days from the day on which you informed us of the revocation of this contract. The deadline is met if you dispatch the goods before the expiry of the fourteen-day deadline.
You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods which is not necessary for checking the quality, properties and functioning of the goods. In all other respects you can avoid the obligation to pay compensation for a deterioration resulting from the intended use of the goods by not using the goods as if they were your property, but by refraining from doing anything that impairs their value.